Noise Complaints and Information Service (NCIS)

At Airservices, we regard the safety of air navigation as the most important consideration and as far as practicable we work to protect the community and environment from the effects of aircraft operations, including aircraft noise.

We manage complaints and enquiries about aircraft operations and Airservices Australia’s community engagement activities through our Noise Complaints and Information Service (NCIS). We use complaints and enquiries to help us identify operations of concern and possible opportunities for improvement.

When you contact us, please provide your contact details and as much information about your complaint or enquiry as possible.

You may choose to remain anonymous on the webform, or when calling or writing to us. To receive a response, we require some details including your suburb or location to identify the operations you are enquiring about and an email address to send the response to. By providing your details, we may also send you updates on relevant flight path changes and other Airservices activities in your area.

We will not respond to any submissions that contain threatening, abusive, discriminatory, racist, offensive, obscene, vulgar, profane and inflammatory language. Threatening or unlawful comments may be reported to the relevant state and federal authorities.

If you feel negatively impacted by aircraft noise, you could consider reaching out to one of the following support services:

  • Lifeline 24 hr Counselling Service: 13 11 14
  • Beyond Blue: 1300 224 636

Airservices Australia has extended our Employee Assistance Program to any community member who is feeling negatively affected by aircraft noise. This is a confidential service, free of charge to community members, and is provided completely independently of Airservices Australia. All personal details will be kept confidential. More information is available here or you can call 1300 687 327. If requested, please use “organisation code” AIRSUPPORT and if asked for a “division” please use Community Support.


Temporary changes in operations

Adelaide Airport SA October 2023 to August 2024 UPDATE 4

Due to required works at the airport the main runway, Runway 05/23, will be closed periodically between October 2023 and August 2024 during curfew hours.
UPDATE 4: The main runway will be closed most nights during the curfew hours from 17 June to 10 July. Aircraft will operate on the cross runway, Runway 12/30 on these nights.
Further information can be found on the Airport’s website and via social media channels. Or contact

Brisbane Airport QLD 24 June to September 2024

Due to required works at the airport the legacy runway, Runway 01 Right/19 Left will be closed on Monday 24 June from 10am to 4pm. Aircraft will operate on Runway 01 Left/19 Right during this time.
After this initial closure Runway 01 Right/19 Left will operate with a reduced runway length. This may result in changes to normal runway use with some large wide-body aircraft having to operate on the new parallel runway, Runway 01 Left/19 Right, during the work period.
More information can be found on the airport’s website at

Perth Airport WA 19 & 20 July 2024

The Civil Aviation Safety Authority will be conducting navigation aid revalidation testing at and around Perth Airport on Friday 19 July and Saturday 20 July. Local residents may observe a twin-engine aircraft flying a low and unusual flight pattern up to 50 kilometres from the airport on these days.

Gold Coast Airport QLD Air Traffic Control Tower Hours

In consultation with Civil Aviation Safety Authority (CASA), Airservices Australia is reducing air traffic control tower hours at Gold Coast Airport. The Gold Coast Airport Tower will close 90 minutes earlier than usual, now operating from 5:55am to 9:30pm local. Airservices continues to work to resume usual tower hours and will provide an update when this occurs.

Melbourne Airport VIC Runway Works for July 2024

Due to required regular maintenance works at Melbourne Airport the runways will be alternately closed in July, as below:
• the north/south runway, Runway 16/34, will be closed on Mondays in July between 2:25am and 5:15am. Aircraft will use the east/west runway during these times.
• the east/west runway, Runway 09/27, will be closed on Wednesdays in July between 10am and 4pm. Aircraft will use the north/south runway during these times.

By phone

1800 802 584 (freecall)

10am - 4pm (Sydney time)

Mon - Fri (excluding public holidays)

By post

Noise Complaints and Information Service

PO Box 211

Mascot NSW 1460

Interpreter logo

Do you need assistance?

Interpreter assistance

If you need assistance, please contact the Translating and Interpreting Service (TIS) on 131 450.

TIS is a free service that provides access to a telephone interpreter in many different languages.


Other complaints

NCIS is the Australian aviation industry’s main interface on civil aircraft noise and related issues for the community.

If you have an enquiry or complaint about military aircraft visit the Department of Defence website.

If you have a complaint that does not relate to aircraft noise, visit the Australian Government’s Aviation Complaints website to find the right place to direct your complaint.

Person on a laptop.

Frequently Asked Questions