Noise Complaints and Information Service (NCIS)
We are experiencing a high volume of enquiries at this time. As a consequence, we are taking longer than normal to provide written responses. We are endeavouring to respond to all complaints and enquiries as quickly as possible.
We manage complaints and enquiries about aircraft operations and Airservices Australia’s community engagement activities through our Noise Complaints and Information Service (NCIS). We use complaints and enquiries to help us identify operations of concern and possible opportunities for improvement.
When you contact us, please provide your contact details and as much information about your complaint or enquiry as possible.
You may choose to remain anonymous on the webform, or when calling or writing to us. To receive a response, we require some details including your suburb or location to identify the operations you are enquiring about and an email address to send the response to. By providing your details, we may also send you updates on relevant flight path changes and other Airservices activities in your area.
Non-operational areas of Airservices, including the NCIS, close over the Christmas period. Our phone service will be closed Monday 18 December 2023 to 10am (AEDT) Monday 15 January 2024. Other contact methods are listed below. If you contact us during the closure, please be assured we will process this into our database when we return. While we will review and register any contacts we receive, we may not respond if we have no further information to provide.
We will not respond to any submissions that contain threatening, abusive, discriminatory, racist, offensive, obscene, vulgar, profane and inflammatory language. Threatening or unlawful comments may be reported to the relevant state and federal authorities.
Temporary changes in operations
Adelaide Airport SA October 2023 to August 2024
Due to required works at the airport the main runway, Runway 05/23, will be closed periodically between October 2023 and August 2024 during the curfew hours. This will occur for up to six nights a week during this time, with aircraft operating on the cross runway when the works are occurring.
For more information please go to www.adelaideairport.com.au/mrtop or contact firstname.lastname@example.org
Melbourne Airport VIC December 2023
Due to required works at the airport the east/west runway, Runway 09/27, will be closed each Wednesday in December between 10am and 4pm. The dates of the closures are:
• 6 December,
• 13 December
• 20 December
• 27 December
All aircraft will operate on the north/south runway during these times.
Melbourne Airport VIC 9 December 2023
Due to required works at Melbourne Airport the north/south runway, Runway 16/34, will be closed between 1:00am and 5:45am on Saturday 9 December. There will be no aircraft operations between 1:30am and 3:30am due to the additional closure of the east/west runway, Runway 09/27, during this time. Between 1:00am to 1:30am, and 3:30am to 5:45am, all aircraft will operate on the east/west runway.
Melbourne Airport VIC 7 & 8 December 2023
Due to required works at Melbourne Airport the east/west runway, Runway 09/27, will be closed on Thursday 7 December between 9:00am and 6:00pm, and on Friday 8 December between 10:00am and 4:00pm. All aircraft operations will be on the north/south runway during these times.
Melbourne Airport VIC 11 & 12 December 2023
Due to required works at the airport the east/west runway, Runway 09/27, will be closed both Monday 11 December and Tuesday 12 December between 10am and 4pm. All aircraft will operate on the north/south runway during these times.
Melbourne Airport to March 2024
Due to required works the north/south runway, Runway 16/34, will be closed for up to five nights a week between 1:00am and 6:00am, until March 2024. During these times aircraft will operate on the east/west runway, Runway 09/27. There will also be approximately five closures of the area where the two runways intersect for approximately 1.5 hours each, for works in this area. There will be no aircraft operations in this time.
There will be no works between 15 December 2023 and 16 January 2024, and more information can be found on the Melbourne Airport website: https://www.melbourneairport.com.au/community/runway-maintenance-project
Sydney Airport Runway Maintenance Work
Due to essential maintenance work on the main north-south runway, Runway 16R/34L will be closed between 11pm and 6am for up to 70 nights until 31 December 2023. During these times, the parallel north-south runway, Runway 16L/34R will be used.
For more information on Sydney Airports’ runway maintenance works please visit https://www.sydneyairport.com.au/corporate/planning-and-projects/major-projects or contact email@example.com
Sydney Airport NSW 13 November to 15 December 2023
Due to required works at Sydney Airport the east/west runway, Runway 07/25, will be closed both day and night between Monday and Friday from Monday 13 November to Friday 15 December, unless required due to forecast weather conditions. All aircraft will operate on the north/south parallel runways on these days.
1800 802 584 (freecall)
10am - 4pm (Sydney time)
Mon - Fri (excluding public holidays)
Noise Complaints and Information Service
PO Box 211
Mascot NSW 1460
Do you need assistance?
NCIS is the Australian aviation industry’s main interface on civil aircraft noise and related issues for the community.
If you have an enquiry or complaint about military aircraft visit the Department of Defence website.
If you have a complaint that does not relate to aircraft noise, visit the Australian Government’s Aviation Complaints website to find the right place to direct your complaint.