Noise Complaints and Information Service (NCIS)

We manage complaints and enquiries about aircraft operations and Airservices Australia’s community engagement activities through our Noise Complaints and Information Service (NCIS). We use complaints and enquiries to help us identify operations of concern and possible opportunities for improvement.

When you contact us, please provide your contact details and as much information about your complaint or enquiry as possible.

You may choose to remain anonymous on the webform, or when calling or writing to us. To receive a response, we require some details including your suburb or location to identify the operations you are enquiring about and an email address to send the response to. By providing your details, we may also send you updates on relevant flight path changes and other Airservices activities in your area.

We will not respond to any submissions that contain threatening, abusive, discriminatory, racist, offensive, obscene, vulgar, profane and inflammatory language. Threatening or unlawful comments may be reported to the relevant state and federal authorities.


Temporary changes in operations

Adelaide Airport SA October 2023 to August 2024 UPDATE

Due to required works at the airport the main runway, Runway 05/23, will be closed periodically between October 2023 and August 2024 during curfew hours. This will occur for up to six nights a week during this time, with aircraft operating on the cross runway while the works are occurring.
UPDATE: Curfew-exempted aircraft resumed using the main runway from Monday 15 April onwards between 2300-0600. The main runway will again close towards the end of May, once the new asphalt is cured and ready for grooving. The Airport will provide further updates through their website and social media channels.
Further information or contact

Anzac Day 25 April 2024

A number of aviation activities will occur at various locations around the country on Thursday 25 April as part of commemoration events for ANZAC Day. This may include various types of military aircraft conducting flypasts and other displays, as well as civilian flights.

Brisbane Airport QLD 24 April 2024

The legacy runway at Brisbane Airport, Runway 01Right/19Left, will be closed from 10am to 4pm on Wednesday 24 April. All aircraft will operate on the new parallel runway, Runway 01Left/19Right, during this time.

Gold Coast Airport & Sunshine Coast Airport QLD 22 April 2024

The Civil Aviation Safety Authority will be conducting navigation aid testing at and around the Gold Coast Airport and the Sunshine Coast Airport, on Monday 22 April. Local residents may observe a twin-engine aircraft flying a low and unusual flight pattern up to 50 kilometres from these airports on this day.

Melbourne Airport VIC Runway Works April 2024

Due to required regular maintenance at Melbourne Airport the runways will be alternately closed in April as below:
• the north/south runway, Runway 16/34, will be closed on Mondays in April between 2:25am and 5:45am. Aircraft will use the east/west runway during these times.
• the east/west runway, Runway 09/27, will be closed on Wednesdays in April between 10am and 4pm. Aircraft will use the north/south runway during these times.

Sunshine Coast Airport QLD Air Traffic Control Tower Hours

We are extending Air Traffic Control tower hours at Sunshine Coast Airport. The tower will now open 30 minutes earlier, with control from 7:00 am to 7:40 pm. The amended hours have commenced on 25 March 2024 and will remain in place for 90 days. Following this period, Airservices will work with the Civil Aviation Safety Authority to determine if a permanent change is required.

Perth Airport WA to 6 May 2024

Due to required works at the airport the northeast/southwest runway, Runway 06/24, will be closed between 7:30am and 5:00pm Monday to Saturday until 6 May. There will be no works on Sundays. Additionally the runway will be closed from 10:00pm on 12 April to 5:30am to 13 April.

During these times aircraft will operate on the north/south runway. Further information can be found on the Perth Airport website Perth Airport - Corporate | Runway works .

By phone

1800 802 584 (freecall)

10am - 4pm (Sydney time)

Mon - Fri (excluding public holidays)

By post

Noise Complaints and Information Service

PO Box 211

Mascot NSW 1460

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Do you need assistance?

Interpreter assistance

If you need assistance, please contact the Translating and Interpreting Service (TIS) on 131 450.

TIS is a free service that provides access to a telephone interpreter in many different languages.


Other complaints

NCIS is the Australian aviation industry’s main interface on civil aircraft noise and related issues for the community.

If you have an enquiry or complaint about military aircraft visit the Department of Defence website.

If you have a complaint that does not relate to aircraft noise, visit the Australian Government’s Aviation Complaints website to find the right place to direct your complaint.

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Frequently Asked Questions