Noise Complaints and Information Service (NCIS)
We are experiencing a high volume of enquiries at this time. As a consequence, we are taking longer than normal to provide written responses. We are endeavouring to respond to all complaints and enquiries as quickly as possible.
We manage complaints and enquiries about aircraft operations and Airservices Australia’s community engagement activities through our Noise Complaints and Information Service (NCIS). We use complaints and enquiries to help us identify operations of concern and possible opportunities for improvement.
When you contact us, please provide your contact details and as much information about your complaint or enquiry as possible.
You may choose to remain anonymous on the webform, or when calling or writing to us. To receive a response, we require some details including your suburb or location to identify the operations you are enquiring about and an email address to send the response to. By providing your details, we may also send you updates on relevant flight path changes and other Airservices activities in your area.
Non-operational areas of Airservices, including the NCIS, close over the Christmas period. Our phone service will be closed Monday 18 December 2023 to 10am (AEDT) Monday 15 January 2024. Other contact methods are listed below. If you contact us during the closure, please be assured we will process this into our database when we return. While we will review and register any contacts we receive, we may not respond if we have no further information to provide.
We will not respond to any submissions that contain threatening, abusive, discriminatory, racist, offensive, obscene, vulgar, profane and inflammatory language. Threatening or unlawful comments may be reported to the relevant state and federal authorities.
Upcoming
Temporary changes in operations
Online
By phone
1800 802 584 (freecall)
10am - 4pm (Sydney time)
Mon - Fri (excluding public holidays)
By post
Noise Complaints and Information Service
PO Box 211
Mascot NSW 1460

Do you need assistance?
Interpreter assistance
If you need assistance, please contact the Translating and Interpreting Service (TIS) on 131 450.
TIS is a free service that provides access to a telephone interpreter in many different languages.
Other complaints
NCIS is the Australian aviation industry’s main interface on civil aircraft noise and related issues for the community.
If you have an enquiry or complaint about military aircraft visit the Department of Defence website.
If you have a complaint that does not relate to aircraft noise, visit the Australian Government’s Aviation Complaints website to find the right place to direct your complaint.

